Frequently Asked Questions

 We accept children from 6 weeks to 12 years old, including infants, toddlers, preschoolers, Pre-K, and after-school care. 

 We are open Monday through Friday from 6:30 AM to 6:30 PM. 

 Yes! We provide nutritious breakfast, lunch, and snacks daily, all included in tuition. 

 Yes! We incorporate both Spanish and American Sign Language (ASL) to support language development and communication from an early age. 

 Start by completing our Enrollment Inquiry Form on the website. After reviewing availability, we’ll contact you to schedule a tour and help you complete registration. 

 Yes, we require a non-refundable registration fee at the time of enrollment to secure your child’s spot. 

At TrustKids Academy, we follow or exceed the state-required staff-to-child ratios outlined by Texas Child Care Licensing to ensure every child receives quality supervision and personalized care. Our typical ratios are:

• Infants (0–11 months): 1 teacher for every 4 infants
   
• Toddlers (12–17 months): 1 teacher for every 5 children
   
• Toddlers (18–23 months): 1 teacher for every 9 children
   
• 2-year-olds: 1 teacher for every 11 children
   
• 3-year-olds: 1 teacher for every 15 children
   
• 4-year-olds: 1 teacher for every 18 children
   
• 5-year-olds: 1 teacher for every 22 children
   
• School-age children (6+): 1 teacher for every 26 children
   

We maintain low ratios because we believe children thrive when they receive individual attention, consistent support, and strong relationships with their caregivers.

 We communicate through daily reports (childcare app) , text, and in-person updates. We believe in strong parent partnerships and open communication. 

 Our center is equipped with secure entry, trained staff, regular cleaning, and emergency preparedness procedures. Your child’s safety is our top priority. 

 We currently offer full-time care. Drop-in or part-time options may be available based on classroom availability. 

 Our staff members meet or exceed state requirements. They are trained in child development, safety, CPR/First Aid, and receive ongoing professional development throughout the year. 

 We use positive guidance techniques, redirection, and modeling appropriate behavior. We never use physical punishment and follow developmentally appropriate behavior strategies. 

 Absolutely! We highly encourage parents to tour our facility. Tours can be scheduled by filling out the inquiry form on our website or by calling us directly. 

• A change of clothes
   
• Diapers/wipes (if applicable)
   
• Labeled nap blanket or nap mat
   
• Any necessary medication with proper forms
   
• Any comfort items your child may need

 Yes! We partner with parents to support potty training at a pace that’s developmentally appropriate for each child. 

 To protect all children and staff, children must stay home if they have a fever, vomiting, diarrhea, rash, or other contagious symptoms. A full policy is outlined in our Parent Handbook.